Contact Us — Persona

Support & Help

For questions about using Persona, troubleshooting issues, or account help:

Email Support

support@persona-us.com
Response time: Within 24 hours on business days

In-App Support

Open Persona → Settings → Help & Support
Submit a request directly from the app

Help Center

Visit our Help Center for FAQs and troubleshooting guides

Safety & Reporting

For safety concerns, abuse reports, or urgent issues involving user conduct:

Safety Team

safety@persona-us.com
Urgent reports (threats, CSAM, active harm): Response within 4 hours
Standard reports: Within 24 hours

🚨 Immediate Danger? Call 911 (or your local emergency number) first. Persona is not a substitute for emergency services. After ensuring your safety, you can report the incident to us.

Privacy & Data Requests

For privacy rights, data access, data deletion, data portability, GDPR, CCPA/CPRA, or other privacy-related requests:

Privacy Team

privacy@persona-us.com
Data access, correction, deletion, and export requests
Response time: Within 30 days (often faster)

Data Protection Officer

dpo@persona-us.com
GDPR-specific inquiries, DPA requests, supervisory authority communications

Legal

For legal matters, arbitration notices, DMCA claims, and law enforcement requests:

Legal Team

legal@persona-us.com
Arbitration disputes, Terms inquiries, subpoenas, litigation holds

DMCA Agent

dmca@persona-us.com
Copyright infringement notices and counter-notifications

Law Enforcement

legal@persona-us.com
Emergency data requests, preservation orders, subpoenas
Include badge number, department, and case reference

Account Appeals

If your account has been suspended or banned and you believe the action was taken in error:

Appeals

appeals@persona-us.com
Include: account email, description of what happened, why you believe the action was incorrect
Response time: Within 14 business days

For details on our enforcement process, see our Community Guidelines — Appeals.

Business & Media

Business Inquiries

hello@persona-us.com
Partnerships, collaborations, and business development

Press & Media

press@persona-us.com
Interview requests, media kits, press inquiries

Response Time Expectations

Urgent safety reports: Under 4 hours
General support: Within 24 hours (business days, Mon–Fri)
Privacy / data requests: Within 30 days (often within 7 days)
DMCA notices: Within 10 business days
Account appeals: Within 14 business days
Legal / law enforcement: Emergency requests within 24 hours; standard within 10 business days
Business / press: Within 5 business days

All times are estimates. We strive to respond faster whenever possible, especially for safety-related matters.